In order to provide the best service, for you, your pet and others, we have established the following policies.
Payments for walking or sitting service are paid in full at the time of booking or on the first day service beings. We accept cash or checks payable to The Pet Nanny of Bridgeport. We also accept most major credit cards. You must pay online since we do not store any of your credit card information in our files.
24 Hours Notice is required. Any cancellation made after 7 AM on the day of a scheduled service or series of service are not refundable.
A $50.00 non refundable deposit must be paid for reservations for Thanksgiving and Christmas at the time of booking.
Holiday charges will apply for the following holidays: Thanksgiving and Christmas Day.
Clients with a dog booking the Pet Nanny of Bridgeport for a prolonged period of time agree to a minimum of 2 visits per day. Exceptions may be on the day of departure and day of arrival. Clients with cats agree to a minimum of 1 visit per day.
VISITS BEFORE 7 AM OR AFTER 8 PM
Visits made before 7 am and/or after 8 pm are subject to an additional $10.00 charge.
We must have 2 tested/working keys at the time of consultation or an additional $10.00 will be added to your bill to make a duplicate key.
A key drop off charge of $10.00 will be applied for any keys returned in person.
A charge of $6.00 will apply for any keys returned by certified mail.
RETURN HOME PROCEDURE
Once you have returned home please call 503-915-6003 and leave a message of your safe return home. If no message is received the Pet Nanny will assume that your pet needs a visit then a visit will be made and you will be charged a regular service visit plus an additional $10.00.